Frequently Asked Questions
Everything you need to know about your HALO experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
You can return or exchange any unworn item with tags attached within 30 days of purchase through our online returns portal.
Which payment methods do you accept?
HALO accepts all major credit cards, PayPal, Apple Pay, and Buy Now Pay Later options including Klarna and Afterpay.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements to help you choose the best fit for your body type.
Is your packaging sustainable?
Yes, we are committed to the environment. All HALO orders are shipped in 100% recycled and biodegradable mailers.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.